Shipping policy

Everything about how Marcos Jacob orders ship — where, what it costs, how long it takes, and what happens if something goes wrong.

1. Where we ship

We currently ship within the United States only, including all 50 states, Washington D.C., and APO/FPO/DPO military addresses. We don’t yet ship internationally or to US territories outside the 50 states. We’re able to deliver to most PO boxes via USPS.

2. Shipping costs

Order value (after discounts)	Cost
Under $75	$5.95 USD, flat
$75 or more	Free

The rate that applies to your order is shown clearly at checkout before you pay.

3. Order processing

Orders placed before 2:00 PM ET, Monday to Friday, begin processing the same day. Orders placed after the cutoff, or on weekends and US public holidays, begin processing the next business day. During sale periods and around major holidays, processing can take an extra day or two — we’ll note this at checkout if so.

4. Delivery timeframes

Stage	Timeframe
Processing (pick, pack, dispatch)	1–2 business days
Transit (carrier to your door)	6–8 business days
Total, order to door	7–10 business days

These are estimates, not guarantees. Carrier delays from weather, peak volume, or events outside our control can occasionally extend them.

5. Carriers and tracking

We ship with USPS, UPS, or FedEx, chosen for the fastest reliable route to your address. Every order ships tracked. You’ll get a dispatch email with a tracking link the moment your order leaves us, and you can also check the Track Order page. Tracking can take up to 24 hours to show its first scan — that’s normal.

6. Multiple items and split shipments

We usually ship an order in a single parcel. Occasionally, to get items to you faster, we may split an order across more than one shipment at no extra cost — each shipment gets its own tracking.

7. Lost or delayed orders

If your tracking hasn’t updated for 5 business days past the expected delivery window, email support@marcosjacob.com with your order number. We’ll open a claim with the carrier and either reship your order or refund it in full — your choice.

8. Damaged in transit

If your order arrives damaged, keep the packaging and email us within 14 days with a photo. We’ll arrange a replacement or full refund at no cost to you — see our Returns & Refunds policy.

9. Incorrect or undeliverable addresses

Please double-check your shipping address at checkout — we print exactly what you enter. If a carrier returns a parcel because the address was incomplete, incorrect, or undeliverable, we’ll contact you to arrange redelivery; a second shipping charge may apply where the original address was wrong at checkout.

10. Marked as delivered but not received

If tracking shows delivered but you can’t find your parcel, check with household members and neighbours and around your property first, then email us. We’ll help open a carrier investigation and make it right.

11. Sales tax

Any sales tax required by your state is calculated and shown at checkout. As we ship within the US only, no customs duties or import charges apply.