Here to help

Good to know.

Sizing, delivery and everything around your order.

Delivery

How much is shipping?

U.S. shipping is free on orders of $75 or more after discounts, and $5.95 below $75. Read the shipping policy for details.

When will my order arrive?

Estimated delivery is 7–10 business days, including processing. See delivery information for the full timing and conditions.

How do I track my order?

We send tracking details when your order ships. Visit Track your order or contact us if you need help.

Sizing & products

How do I choose my size?

Check the Size & fit guide on the product page. Compare the relevant measurements with a similar piece you already own. Contact us if you would like help choosing.

How should I care for my item?

Follow the care label supplied with your item. Care requirements can vary between fabrics and constructions.

Returns & support

Can I return my order?

Eligible items can be returned within 30 days of delivery, unworn, unwashed and with original tags attached. See the returns policy for conditions, exclusions and instructions.

Who pays for return shipping?

Return postage for sizing or change-of-mind returns is paid by you. If an item is faulty or incorrect, contact us so we can help. The returns policy explains the process.

How can I contact you?

Email support@marcosjacob.com or visit Contact us. Our support hours are Monday–Friday, 9 AM–6 PM ET.